Shipping policy

At TEMPUS, every order is fulfilled directly from our warehouse in France. All items are in stock and prepared with care, ensuring faster delivery and full control over the customer experience.

Processing Time

Orders are processed and handed over to the carrier within 1 to 2 business days.
In 95% of cases, TEMPUS ships within 48 hours (excluding weekends and holidays), except in cases of force majeure. This timeframe is estimated and non-contractual.

Delivery Times

Region Estimated Delivery Time
France & Belgium 2-3 business days
Europe 3-5 business days
International 4-10 business days

Please note that these timeframes may vary depending on your location and local postal services. TEMPUS clarifies that all delivery times are estimated averages and are non-contractual.

Delivery Method

Orders are shipped with Colissimo (tracked service) from France.
Depending on the destination and parcel type (volume, weight, etc.), other carriers may be used such as UPS, FedEx...
Tracking numbers are provided for all shipments, unless local restrictions apply (some countries may not allow tracked shipments).

Responsibility & Disputes

TEMPUS cannot be held responsible for delays caused by the carrier, customs, or other external factors.

In the event of force majeure (e.g. floods, fire, strikes, pandemics, disruptions in transport or postal services), TEMPUS cannot be held liable for non-fulfillment of the order.

If an incorrect address, postal code, country, or phone number is provided during checkout, the customer assumes full responsibility for delivery issues or non-delivery.

Shipping rates (Colissimo - Standard Tracked)

Destination Order Weight Rate
FRANCE 0kg-0.250kg 5,90 €
0.251kg–0.75kg 6,90 €
0.751kg–1.5kg 7,90 €

1.501kg and above 9,90 €
UK 0kg–0.5kg 13,00 £

0.501kg–1kg 15,00 £

1.01kg and above 18,00 £
REST OF EUROPE 0kg–0.5kg 8,90 €

0.51kg–1kg 9,90 €

1.01kg and above 11,90 €
North America 0kg–1kg 45,00 €

1.01kg–3kg 65,00 €

3.01kg and above 110,00 €
Australia/NZ 0kg–1kg 39,00 €

1.01kg and above 45,00 €
UAE 0kg–2kg 45,00 €

2.01kg and above 55,00 €

Shipping rates include packaging, handling, and postage.

Customs & Duties

International orders may be subject to customs fees depending on the destination country. These charges are calculated based on the product value and local import policies.
TEMPUS does not cover these fees, and they remain the responsibility of the customer. We recommend checking your country’s import regulations before placing an order.