Shipping policy
At TEMPUS, every order is fulfilled directly from our warehouse in France. All items are in stock and prepared with care, ensuring faster delivery and full control over the customer experience.
Processing Time
Orders are processed and handed over to the carrier within 1 to 2 business days.
In 95% of cases, TEMPUS ships within 48 hours (excluding weekends and holidays), except in cases of force majeure. This timeframe is estimated and non-contractual.
Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| France & Belgium | 2-3 business days |
| Europe | 3-5 business days |
| International | 4-10 business days |
Please note that these timeframes may vary depending on your location and local postal services. TEMPUS clarifies that all delivery times are estimated averages and are non-contractual.
Delivery Method
Orders are shipped with Colissimo (tracked service) from France.
Depending on the destination and parcel type (volume, weight, etc.), other carriers may be used such as UPS, FedEx...
Tracking numbers are provided for all shipments, unless local restrictions apply (some countries may not allow tracked shipments).
Responsibility & Disputes
TEMPUS cannot be held responsible for delays caused by the carrier, customs, or other external factors.
In the event of force majeure (e.g. floods, fire, strikes, pandemics, disruptions in transport or postal services), TEMPUS cannot be held liable for non-fulfillment of the order.
If an incorrect address, postal code, country, or phone number is provided during checkout, the customer assumes full responsibility for delivery issues or non-delivery.
Shipping rates (Colissimo - Standard Tracked)
| Destination | Order Weight | Rate |
|---|---|---|
| FRANCE | 0kg-0.250kg | 5,90 € |
| 0.251kg–0.75kg | 6,90 € | |
| 0.751kg–1.5kg | 7,90 € | |
| 1.501kg and above | 9,90 € | |
| UK | 0kg–0.5kg | 13,00 £ |
| 0.501kg–1kg | 15,00 £ | |
| 1.01kg and above | 18,00 £ | |
| REST OF EUROPE | 0kg–0.5kg | 8,90 € |
| 0.51kg–1kg | 9,90 € | |
| 1.01kg and above | 11,90 € | |
| North America | 0kg–1kg | 45,00 € |
| 1.01kg–3kg | 65,00 € | |
| 3.01kg and above | 110,00 € | |
| Australia/NZ | 0kg–1kg | 39,00 € |
| 1.01kg and above | 45,00 € | |
| UAE | 0kg–2kg | 45,00 € |
| 2.01kg and above | 55,00 € |
Shipping rates include packaging, handling, and postage.
Customs & Duties
International orders may be subject to customs fees depending on the destination country. These charges are calculated based on the product value and local import policies.
TEMPUS does not cover these fees, and they remain the responsibility of the customer. We recommend checking your country’s import regulations before placing an order.
