Shipping policy

At TEMPUS, every order is fulfilled directly from our warehouse in France. All items are in stock and prepared with care, ensuring faster delivery and full control over the customer experience.

Processing Time

Orders are processed and handed over to the carrier within the following business day.
In 95% of cases, TEMPUS ships within 24 hours (excluding weekends and holidays), except in cases of force majeure. This timeframe is estimated and non-contractual.

Delivery Times

Please note that these timeframes may vary depending on your location and local postal services. TEMPUS clarifies that all delivery times are estimated averages and are non-contractual.

Delivery Method

Orders are shipped with Colissimo (tracked service) from France.
Depending on the destination and parcel type (volume, weight, etc.), other carriers may be used such as UPS, FedEx...
Tracking numbers are provided for all shipments, unless local restrictions apply (some countries may not allow tracked shipments).

Responsibility & Disputes

TEMPUS cannot be held responsible for delays caused by the carrier, customs, or other external factors.

In the event of force majeure (e.g. floods, fire, strikes, pandemics, disruptions in transport or postal services), TEMPUS cannot be held liable for non-fulfillment of the order.

If an incorrect address, postal code, country, or phone number is provided during checkout, the customer assumes full responsibility for delivery issues or non-delivery.

Shipping rates (Colissimo - Standard Tracked)

Shipping rates include packaging, handling, and postage.

Customs & Duties

International orders may be subject to customs fees depending on the destination country. These charges are calculated based on the product value and local import policies.
TEMPUS does not cover these fees, and they remain the responsibility of the customer. We recommend checking your country’s import regulations before placing an order.

Pre-Order Processing & Shipping

Selected TEMPUS ATHLETIC products are available for pre-order during limited release windows.

Pre-order items are not immediately available for shipment. Production is scheduled to begin once the pre-order window closes.

Estimated dispatch: 4–6 weeks after pre-orders close.

This timeframe is an estimate and refers to dispatch, not final delivery. Delivery times depend on the destination and shipping carrier.

Orders Containing Pre-Order & In-Stock Items

If your order contains both pre-order and in-stock items, your order may be shipped in separate shipments.

In-stock items may be dispatched earlier, while pre-order items will be shipped once production is complete.

Separate tracking information will be provided for each shipment.

Production Updates & Delays

Customers will receive email updates throughout the production process.

While we aim to meet all estimated shipping dates, production or logistics delays may occasionally occur.

If your order is affected by a significant delay, we will notify you by email and provide an updated estimated dispatch date.

Shipping Confirmation & Tracking

Once your pre-order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery destination and the applicable shipping method.

Free shipping is available on orders over €100 to France and Belgium, subject to the shipping conditions displayed at checkout.

Questions About Your Pre-Order

For any questions regarding your pre-order, please contact our customer support team through our website.