Refund policy

At TEMPUS, all products are shipped from our warehouse in France. Therefore, all items are eligible for returns or exchanges, under the conditions outlined below.

Return Eligibility

Products can be returned or exchanged within 14 days of the delivery date.
To be eligible, items must be:

  • Unused and unworn

  • In their original condition

  • Returned with original tags and packaging

To initiate a return or exchange, please contact our support team with your order number and the reason for the return. We will provide further instructions.

Return Shipping Costs

Customers within the European Union :

In accordance with EU consumer law (Directive 2011/83/EU), you have a 14-day withdrawal period starting from the date you receive your order.

  • Returns are at the customer’s expense, except when the seller is at fault (defective item, wrong size or reference delivered).

  • For residents of mainland France, we provide a prepaid Colissimo return label. In this case, a fee corresponding to the initial shipping costs will automatically be deducted from the refund. Even if the customer benefited from "Free Shipping" when making the order.

  • Customers are also free to choose any other return method at their own expense.

The refund of the returned item (excluding return fees) will be processed once the product has been received and inspected, using the same payment method as the one used for purchase.

Customers outside the European Union :

For orders delivered outside the European Union, the statutory right of withdrawal does not automatically apply. 

  • Returns are at the customer’s expense, except when the seller is at fault (defective item, wrong size or reference delivered).
  • Customers are free to choose any return method.

Refunds will be issued once the product has been received and inspected, using the same payment method as the one used for purchase.

Delivery Disputes

TEMPUS is not responsible for issues related to:

  • Delivery delays

  • Packages marked as “delivered” by the carrier but not received

In such cases, please contact the carrier directly to resolve the issue. TEMPUS will not issue a refund, replacement, or credit solely because a delivery was delayed or mishandled by the shipping service.

We recommend checking your tracking link and contacting your local delivery office in case of any delivery anomaly.

Pre-Order Cancellations

Pre-order items are purchased before production is completed.

If you wish to cancel your pre-order before it has been dispatched, please contact our customer support team with your order number.

Cancellation requests received before dispatch will be accepted and refunded to the original payment method.

Once your order has been dispatched, our standard return policy applies.

Returns & Right of Withdrawal

Pre-order items are eligible for returns under the same conditions as our regular products.

Customers have 14 days from receiving their order to exercise their right of withdrawal, without having to provide a reason.

To request a return, please contact our customer support team within this period.

Returned items must be handled with reasonable care. We recommend returning them unworn, unwashed, and with their original tags and packaging.

Trying on an item to check its fit is permitted. Any handling beyond what is necessary to establish the item's nature, characteristics and fit may result in a deduction for diminished value, where legally permitted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind or sizing preference.

If an item is defective, damaged or incorrect, TEMPUS ATHLETIC will cover the applicable return costs or arrange an appropriate solution.

Refund Processing

Once a valid cancellation or withdrawal request has been received, refunds will be processed in accordance with applicable consumer protection laws.

For returned goods, reimbursement may be withheld until the item has been received or proof of return shipment has been provided, whichever occurs first.

Refunds will be issued to the original payment method, unless otherwise agreed.

Where required by law, original standard delivery charges will also be refunded.

Production Cancellation

Pre-order production may be subject to minimum manufacturing quantities.

If TEMPUS ATHLETIC is unable to proceed with the production of a pre-ordered item, affected customers will be notified by email and receive a full refund for the cancelled item, including any applicable shipping charges.

No store credit or alternative product will be imposed as a replacement for the refund.

Production or Shipping Delays

Estimated dispatch dates are communicated on the product page and in our Shipping Policy.

If a significant delay occurs, affected customers will be informed and provided with an updated estimated delivery timeframe.

Customers retain their applicable statutory rights regarding delayed or undelivered orders.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact our customer support team with your order number and, where possible, photographs of the issue.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

Contact

For cancellation requests, returns or questions regarding your pre-order, please contact TEMPUS ATHLETIC through our customer support channels.