Refund policy

At TEMPUS, all products are shipped from our warehouse in France. Therefore, all items are eligible for returns or exchanges, under the conditions outlined below.

Return Eligibility

Products can be returned or exchanged within 14 days of the delivery date.
To be eligible, items must be:

  • Unused and unworn

  • In their original condition

  • Returned with original tags and packaging

To initiate a return or exchange, please contact our support team with your order number and the reason for the return. We will provide further instructions.

Return Shipping Costs

Customers within the European Union :

In accordance with EU consumer law (Directive 2011/83/EU), you have a 14-day withdrawal period starting from the date you receive your order.

  • Returns are at the customer’s expense, except when the seller is at fault (defective item, wrong size or reference delivered).

  • For residents of mainland France, we provide a prepaid Colissimo return label. In this case, a fee corresponding to the initial shipping costs will automatically be deducted from the refund. Even if the customer benefited from "Free Shipping" when making the order.

  • Customers are also free to choose any other return method at their own expense.

The refund of the returned item (excluding return fees) will be processed once the product has been received and inspected, using the same payment method as the one used for purchase.

Customers outside the European Union :

For orders delivered outside the European Union, the statutory right of withdrawal does not automatically apply. 

  • Returns are at the customer’s expense, except when the seller is at fault (defective item, wrong size or reference delivered).
  • Customers are free to choose any return method.

Refunds will be issued once the product has been received and inspected, using the same payment method as the one used for purchase.

Delivery Disputes

TEMPUS is not responsible for issues related to:

  • Delivery delays

  • Packages marked as “delivered” by the carrier but not received

In such cases, please contact the carrier directly to resolve the issue. TEMPUS will not issue a refund, replacement, or credit solely because a delivery was delayed or mishandled by the shipping service.

We recommend checking your tracking link and contacting your local delivery office in case of any delivery anomaly.

Temporary Capsule / Made to Order Products

Some Tempus pieces are released as Temporary Capsule products and are made to order. This means that each item is produced individually after your order is placed and shipped directly from our supplier.

Because these products are made specifically after purchase, cancellations may not always be possible once production has started.

Order cancellations

If you wish to cancel or modify your order, please contact us as soon as possible after placing it.

If production has not started yet, we may be able to cancel the order and issue a full refund.

If production has already started, cancellation may no longer be possible, or only a partial refund may be available depending on the production stage.

Returns and exchanges

Temporary Capsule products follow our standard return policy, unless stated otherwise.

Items must be returned unworn, unwashed, unused, and in their original condition.

Please contact us before sending any return. We will provide the correct return instructions. Do not return the product directly to the supplier unless instructed by our team.

Defective, damaged or incorrect items

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery with your order number and clear photos or videos of the issue.

After review, we may offer a replacement, resend, exchange, or refund depending on the situation.

Shipping issues

If your shipping address was correct but your package remains undelivered for an extended period due to a carrier issue, please contact us so we can investigate with the logistics provider.

If the delivery issue is confirmed by the carrier or supplier, a resend or refund may be offered.

Incorrect shipping information

Please make sure your shipping information is complete and accurate before placing your order.

Refunds or resends may not be available in the following cases:

  • incorrect or incomplete recipient information;
  • refusal to cooperate with customs procedures;
  • refusal to pay customs duties, taxes, or import fees;
  • refusal of delivery;
  • failed delivery due to customer absence or incorrect address;
  • force majeure situations such as natural disasters, war, strikes, or other events outside our control.

If a package requires redelivery due to incorrect or incomplete shipping information, additional storage, handling, or redelivery fees may apply.

Refunds

Once a return or refund request has been approved, the refund will be processed to your original payment method.

Please note that shipping fees are non-refundable, unless the item received is defective, damaged, or incorrect.